Terms & Conditions / Terms of Use

1. Acceptance of These Terms; Agreement to Arbitrate

1.1 These Terms & Conditions / Terms of Use (collectively, the "Terms") constitute a legally binding agreement between you ("you," "your," or "User") and the Company governing your access to and use of this Site, including all content, features, functionality, forms, and services made available through it (collectively, the "Services"). "Services" refers to this website and its features; it does not refer to the repair, coating, or protection services CM Solutions US performs, which are governed by a separate written agreement.

1.2 By accessing, browsing, or otherwise using the Site, and, where presented, by clicking "I agree," checking an acceptance box, submitting a form, or otherwise affirmatively indicating your assent, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. Where we present a conspicuous mechanism to accept these Terms, your affirmative action constitutes your acceptance. If you do not agree to these Terms in their entirety, you must immediately discontinue all use of the Site.

1.3 PLEASE READ SECTION 14 (BINDING INDIVIDUAL ARBITRATION; CLASS-ACTION AND JURY-TRIAL WAIVERS) CAREFULLY. It requires you and the Company to resolve most disputes through binding individual arbitration, waives your right to a jury trial, and waives your right to participate in a class, collective, consolidated, or representative action. Section 14 includes a 30-day right to opt out of arbitration. By using the Site and not opting out, you agree to these provisions.

1.4 Your continued use of the Site following the posting of any modification to these Terms constitutes your acceptance of the modified Terms, as further described in Section 24.

2. Eligibility (18+)

2.1 The Site and Services are intended solely for, and may be used only by, individuals who are at least eighteen (18) years of age (or the age of legal majority in their jurisdiction, if higher) and who can form a legally binding contract.

2.2 By using the Site, you represent and warrant that: (a) you are at least 18 years old; (b) you have the legal capacity and authority to enter into these Terms (including, if you act on behalf of an entity, the authority to bind that entity); and (c) your use of the Site does not violate any applicable law, regulation, or order.

2.3 The Site is not directed to, intended for, or designed to attract children under the age of 18 (or under 13 for purposes of the U.S. Children's Online Privacy Protection Act, "COPPA"). We do not knowingly collect, use, sell, share, or otherwise process personal information from anyone under 18, and we do not knowingly apply identity-resolution technology (see Section 20.4) to any visitor we know or reasonably suspect to be a minor. If you are under 18, do not access or use the Site or submit any information through it. If we learn that we have collected personal information from a minor without appropriate consent, we will delete it promptly. A parent or legal guardian who believes a minor has provided us personal information may contact us using the information in Section 27.

3. Limited, Revocable License to Use the Site

3.1 Subject to your continuous compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and view the Site and its publicly available content for your own personal, non-commercial, informational purposes, and — where you are evaluating us as a prospective customer or partner — for your internal business-evaluation purposes.

3.2 This license does not constitute a transfer of title and is subject to the following restrictions. You shall not, and shall not permit any third party to:

• (a) reproduce, duplicate, copy, sell, resell, license, sublicense, distribute, publicly display, publicly perform, or otherwise exploit any portion of the Site or its content except as expressly permitted;
• (b) modify, adapt, translate, or create derivative works of the Site or its content;
• (c) frame, mirror, or scrape the Site, or use any robot, spider, crawler, data-mining tool, harvesting tool, or other automated means to access, monitor, or copy the Site or its content (except for legitimate, lawful search-engine indexing in accordance with our robots directives);
• (d) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of any software or technology used to provide the Site;
• (e) remove, obscure, or alter any copyright, trademark, or other proprietary notices; or
• (f) use the Site or its content to train, develop, fine-tune, or improve any machine-learning model, artificial-intelligence system, large language model, dataset, or similar technology, in whole or in part, without our prior express written consent.

3.3 The Company may suspend, restrict, modify, or terminate this license and your access to the Site at any time, for any reason or no reason, with or without notice, and without liability to you. All rights not expressly granted to you are reserved by the Company and its licensors.

4. Ownership of Intellectual Property

4.1 The Site and all of its contents — including all text, graphics, designs, layouts, user-interface elements, illustrations, photographs, images, audio, video, animations, interactive elements, code, software, scripts, look and feel, project and case-study materials, copy, compilations, and arrangements (collectively, "Company Content") — are owned by the Company or its licensors and are protected by United States and international copyright, trademark, trade dress, patent, trade secret, and other intellectual-property and proprietary-rights laws.

4.2 "Creative Maintenance Solutions," "CM Solutions US," the "CMS" name, our logos, and all related names, slogans, product and service names, designs, and trade dress are trademarks, service marks, and/or trade dress of the Company (collectively, the "Company Marks"). You may not use any Company Marks without our prior written permission, and you may not use them in any manner that is likely to cause confusion or that disparages or discredits the Company. All other names, logos, and marks appearing on the Site are the property of their respective owners and are used for identification purposes only; their appearance does not imply any endorsement or affiliation.

4.3 Belzona trademark acknowledgment. "Belzona" and related product names, system numbers, logos, and marks are the property of Belzona International Ltd. and its affiliates. CM Solutions US is an authorized, factory-trained applicator of Belzona systems; references to Belzona on the Site are for identification and descriptive purposes only and do not imply that Belzona International Ltd. owns, operates, or endorses this Site. All Belzona marks remain the property of their respective owner.

4.4 Nothing in these Terms transfers to you any ownership of, or right or license in or to, the Company Content or Company Marks except for the limited license expressly granted in Section 3. Any project work, case studies, or customer examples shown on the Site are displayed for illustrative purposes and remain subject to the rights of the Company and/or the relevant rights holders.

5. User Submissions; License-Back to the Company

5.1 "User Submissions" means any content, information, materials, text, files, images, ideas, feedback, suggestions, project details, messages, or other communications that you submit, upload, post, or transmit to or through the Site (including via our contact / project-inquiry form) or otherwise provide to us.

5.2 You retain whatever ownership rights you have in your User Submissions. However, by providing any User Submission, you grant the Company a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, non-exclusive, transferable, and sublicensable license to use, host, store, reproduce, modify, adapt, create derivative works from, publish, translate, distribute, publicly display and perform, and otherwise exploit such User Submission, in whole or in part, in any media or format now known or later developed, for any purpose connected with operating, providing, improving, marketing, and promoting the Company and its Services, and for responding to and evaluating your inquiry. This license survives any termination of these Terms or your use of the Site, except that we will continue to handle any personal information contained in a User Submission in accordance with our Privacy Policy and applicable law.

5.3 Feedback. If you provide the Company with any feedback, suggestions, improvement requests, recommendations, or other input regarding the Site or Services ("Feedback"), you assign to the Company all right, title, and interest in and to such Feedback and agree that the Company is free to use, disclose, reproduce, and otherwise exploit the Feedback for any purpose, without restriction, attribution, or compensation to you.

5.4 The Company is not obligated to monitor, store, retain, or return any User Submission and may remove or delete any User Submission at any time in its sole discretion.

6. User Submission Representations & Warranties

6.1 You represent, warrant, and covenant that, with respect to each User Submission: (a) you own or otherwise control all rights necessary to provide the User Submission and to grant the license in Section 5; (b) the User Submission is accurate and not misleading; (c) the User Submission, and our use of it as permitted by these Terms, does not and will not infringe, misappropriate, or violate any third party's intellectual-property rights, privacy or publicity rights, or any other right, and does not violate any law, regulation, or contractual obligation; and (d) the User Submission does not contain any malicious code, virus, or harmful component, and does not contain unlawful, defamatory, harassing, obscene, or otherwise objectionable material.

6.2 Do not send us sensitive information. You agree not to submit through the Site any sensitive personal information — including government-identification numbers, financial-account or payment-card numbers, health or medical information, biometric data, precise geolocation, or information revealing racial or ethnic origin, religious or philosophical beliefs, sexual orientation, or similar categories — unless we specifically request it through a secure channel. You are solely responsible for any sensitive information you choose to submit.

7. Acceptable Use; Prohibited Conduct

7.1 You agree to use the Site only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you shall not:

• (a) violate any applicable federal, state, local, or international law, regulation, or order;
• (b) use the Site in any manner that could disable, overburden, damage, or impair it, or interfere with any other party's use of the Site;
• (c) attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Site, the server(s) on which it is hosted, or any database, network, or system connected to it;
• (d) introduce any virus, trojan, worm, logic bomb, malware, or other material that is malicious or technologically harmful;
• (e) probe, scan, or test the vulnerability of the Site or any associated system or network, or breach or circumvent any security or authentication measures;
• (f) use any automated means (including bots, scrapers, crawlers, or data-harvesting tools) to access, collect, or extract data from the Site, except as expressly permitted under Section 3.2(c);
• (g) impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity, or misrepresent your affiliation with any person or entity;
• (h) collect or harvest any personally identifiable information from the Site, or use the contact features for any unsolicited or unauthorized advertising, promotional materials, "spam," or other solicitation;
• (i) submit false, inaccurate, deceptive, or fraudulent information;
• (j) use the Site to transmit unlawful, infringing, defamatory, harassing, abusive, threatening, hateful, obscene, or otherwise objectionable content;
• (k) use the Site or any Company Content to develop, train, or improve any artificial-intelligence or machine-learning system, except as expressly permitted in writing; or
• (l) encourage, enable, or instruct any other person to do any of the foregoing.

7.2 We reserve the right, but assume no obligation, to monitor use of the Site, investigate suspected violations, take appropriate legal action (including reporting to law-enforcement authorities), and terminate or suspend your access to the Site at any time for any violation of these Terms or for any other reason in our sole discretion.

8. Third-Party Links, Services, and Content

8.1 The Site may contain links to, or integrate with, third-party websites, platforms, content, products, or services that are not owned or controlled by the Company (including, without limitation, hosting and analytics providers, advertising networks, and email-delivery services). Such links and integrations are provided for convenience only.

8.2 The Company does not endorse, control, or assume any responsibility for any third-party websites, services, or content, including their availability, accuracy, legality, privacy practices, or any goods or services offered through them. Your access to and use of any third-party website or service, and any dealings you have with any third party, are solely between you and that third party and are at your own risk. We encourage you to review the terms and privacy policies of any third party before engaging with it. The Company shall have no liability arising out of or relating to any third-party website, service, or content.

9. No Professional Advice; No Reliance; Accuracy

9.1 The Site and Company Content are provided for general informational and marketing purposes only. Nothing on the Site constitutes engineering, legal, financial, tax, business, technical, or other professional advice, and nothing on the Site should be relied upon as such. Descriptions of services, applications, industries, and projects, and any performance descriptions or case studies, are general and illustrative and are not an offer, a warranty, or a guarantee of any particular result.

9.2 No content on the Site creates any contract for services, professional relationship, fiduciary duty, or other engagement between you and the Company. The scope, pricing, schedule, and warranty for any repair, coating, or protection work are defined only in a separate written proposal or agreement issued by CM Solutions US for that specific work. You should consult your own qualified advisors before acting on any information found on the Site.

9.3 While we strive to keep the Site current, we do not warrant that the Company Content is accurate, complete, reliable, current, or error-free, and we may change, update, or remove content at any time without notice.

10. Disclaimer of Warranties ("As Is / As Available")

10.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, THE SERVICES, ALL COMPANY CONTENT, AND ANYTHING ELSE PROVIDED THROUGH OR IN CONNECTION WITH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

10.2 THE COMPANY, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE.

10.3 WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO WARRANTY OR REPRESENTATION THAT: (a) THE SITE WILL MEET YOUR REQUIREMENTS; (b) THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (c) ANY RESULTS OBTAINED FROM USE OF THE SITE WILL BE ACCURATE OR RELIABLE; (d) THE QUALITY OF ANY CONTENT, INFORMATION, OR MATERIALS WILL MEET YOUR EXPECTATIONS; OR (e) ANY ERRORS OR DEFECTS WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10.4 ANY MATERIAL OBTAINED THROUGH USE OF THE SITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM SUCH USE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE COMPANY OR THROUGH THE SITE, CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10.5 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR IMPLIED TERMS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE COMPANY'S WARRANTIES AND LIABILITIES ARE LIMITED TO THE MINIMUM EXTENT AND SHORTEST DURATION PERMITTED BY APPLICABLE LAW.

11. Limitation of Liability

11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS (COLLECTIVELY, THE "COMPANY PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, OR ANY COMPANY CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

11.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL, AGGREGATE LIABILITY OF THE COMPANY PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, OR ANY COMPANY CONTENT, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100.00). This limitation governs your use of the Site only and does not limit, waive, or modify any rights or remedies you may have under a separate written agreement for repair, coating, or protection services.

11.3 THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION 11 APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES, AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY; THE SITE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

11.4 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE COMPANY PARTIES' LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

12. Indemnification

12.1 You agree to defend, indemnify, and hold harmless the Company Parties from and against any and all claims, demands, actions, proceedings, damages, judgments, awards, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and litigation costs) arising out of or relating to: (a) your access to or use of the Site or Services; (b) your User Submissions; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; (e) your violation of any rights of a third party, including intellectual-property, privacy, or publicity rights; or (f) any misrepresentation made by you.

12.2 The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with the Company in asserting any available defenses. You may not settle any matter that affects the Company without the Company's prior written consent. This indemnification obligation survives termination of these Terms and your use of the Site.

13. Shortened Limitations Period

To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms, the Site, the Services, or any Company Content must be commenced within ONE (1) YEAR after the claim or cause of action accrues. Otherwise, such claim or cause of action is permanently barred. This one-year limitation does not apply where prohibited by applicable law.

14. Binding Individual Arbitration; Class-Action and Jury-Trial Waivers

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

14.1 Agreement to Arbitrate. You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Services, the Company Content, or the relationship between you and the Company (including the validity, enforceability, scope, or formation of this arbitration agreement, and any claim that all or part of these Terms is void or voidable) (each, a "Dispute") shall be resolved exclusively by final and binding individual arbitration, rather than in court, except as expressly set forth below.

14.2 Federal Arbitration Act. This arbitration agreement evidences a transaction involving interstate commerce, and the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this Section 14.

14.3 JURY-TRIAL WAIVER. YOU AND THE COMPANY EACH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BEFORE A JUDGE OR JURY. Instead, Disputes will be resolved by a neutral arbitrator.

14.4 CLASS-ACTION AND REPRESENTATIVE-ACTION WAIVER. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding, except as provided in the batching protocol in Section 14.8. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, while all other claims remain in arbitration.

14.5 30-Day Right to Opt Out. You may opt out of this arbitration agreement (Section 14) within thirty (30) days after the date you first accept these Terms by sending written notice of your decision to opt out — by calling (540) 984-8172 or using the contact form on our /contact page and clearly stating "Arbitration Opt-Out" — together with your name, the email and/or other identifier you used with the Site, and a clear statement that you wish to opt out of arbitration. If you opt out within this period, neither you nor the Company will be bound by the arbitration provisions of this Section 14 (other than the class-action and jury-trial waivers to the extent independently enforceable in court). Opting out of arbitration has no effect on any other provision of these Terms.

14.6 Informal Resolution. Before initiating arbitration, the party raising a Dispute must first send a written "Notice of Dispute" to the other (to you at your last-provided contact details, or to the Company by phone at (540) 984-8172 or via the contact form on our /contact page) describing the nature and basis of the claim and the relief sought. You and the Company agree to attempt in good faith to resolve the Dispute informally for at least sixty (60) days after such notice before commencing arbitration.

14.7 Arbitration Procedure. The arbitration will be administered by a nationally recognized arbitration provider (such as the American Arbitration Association ("AAA") or JAMS) under its rules then in effect for consumer disputes, as modified by these Terms. The arbitration will be conducted by a single neutral arbitrator. Unless the parties agree otherwise, the seat of arbitration, and any in-person hearing, will take place in Shenandoah County, Virginia; the arbitrator may also permit telephonic or video proceedings, and disputes involving US$25,000 or less may be resolved on documents alone where the rules allow. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.8 Mass / Coordinated-Arbitration Batching Protocol. If twenty-five (25) or more similar demands for arbitration (presenting common questions of law or fact and asserted by or with the assistance or coordination of the same or coordinated counsel or organizations) are submitted against the Company, you and the Company agree these demands shall be administered in batches to promote efficiency. The administrator shall group the demands into batches of no more than fifty (50) demands per batch (plus any remainder), and each batch shall be treated as a single, consolidated arbitration with one arbitrator and one set of administrative/filing fees per batch. The arbitrator may resolve common issues across the batch and may adopt a staging or bellwether process. The parties shall cooperate in good faith with the administrator to implement this batching protocol. This Section 14.8 is intended to be severable; if it is found unenforceable, the parties may seek to have such Disputes resolved in court subject to the other provisions of these Terms.

14.9 Costs of Arbitration. Payment of filing, administrative, and arbitrator fees will be governed by the administrator's rules, subject to any applicable consumer cost-shifting provisions and applicable law.

14.10 Exceptions. Notwithstanding the foregoing, either party may: (a) bring an individual action in small-claims court for Disputes within that court's jurisdiction; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property or proprietary rights.

14.11 Survival. This Section 14 survives termination of these Terms and your use of the Site.

15. Governing Law; Exclusive Venue

15.1 These Terms, and any Dispute arising out of or relating to them, the Site, or the Services, are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles, and, where applicable, the Federal Arbitration Act and other applicable U.S. federal law.

15.2 Subject to Section 14 (Arbitration), you and the Company agree that any claim or Dispute not subject to arbitration, or for which a judicial forum is otherwise permitted or required, shall be brought exclusively in the state or federal courts located in or serving Shenandoah County, Virginia, and you and the Company irrevocably consent to the personal jurisdiction of, and exclusive venue in, those courts and waive any objection based on inconvenient forum.

15.3 The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

16. DMCA Notice-and-Takedown; Designated Agent

16.1 The Company respects the intellectual-property rights of others and expects users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512, we will respond to properly submitted notices of alleged copyright infringement.

16.2 If you believe that content available on the Site infringes your copyright, please submit a written notice to our Designated Agent that includes: (a) a physical or electronic signature of the copyright owner or a person authorized to act on its behalf; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it (e.g., the URL); (d) your contact information (name, address, telephone number, and email address); (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

16.3 Designated DMCA Agent. Notices may be sent to the Company's Designated Agent by calling (540) 984-8172 or using the contact form on our /contact page, with the subject "DMCA Notice," or by mail to Creative Maintenance Solutions, LLC, 317 Tisinger Road, Mount Jackson, Virginia 22842. We may, in appropriate circumstances and in our discretion, remove or disable access to allegedly infringing material and terminate the access of users who are repeat infringers. We may forward submitted notices (including your contact information) to the party who provided the allegedly infringing material. If you believe material was removed or disabled by mistake or misidentification, you may submit a counter-notification containing the information required by the DMCA.

17. Force Majeure

The Company shall not be liable or responsible for any failure or delay in performance, or for any unavailability of the Site or Services, resulting from causes beyond its reasonable control, including acts of God, natural disasters, fire, flood, severe weather, epidemic or pandemic, war, terrorism, civil unrest, government action, labor disputes, power or internet failures, failures or disruptions of telecommunications, hosting, or third-party service providers, cyberattacks, denial-of-service attacks, or other events of force majeure.

18. Assignment

The Company may freely assign, transfer, delegate, or otherwise dispose of these Terms and any of its rights or obligations hereunder, in whole or in part, at any time, with or without notice, including in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. You may not assign, transfer, or delegate these Terms or any of your rights or obligations hereunder without the Company's prior written consent, and any attempted assignment in violation of this Section is null and void. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

19. Consent to Electronic Communications & Signatures

19.1 By using the Site or submitting information to us, you consent to receive communications from us electronically — including by email, by postings on the Site, or through other electronic means — and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

19.2 You agree that your electronic acceptance of these Terms (including by clicking "Accept," checking an acceptance box, submitting a form, or continuing to use the Site) and any electronic submissions you make have the same legal force and effect as a handwritten signature, consistent with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), the Uniform Electronic Transactions Act (UETA), and similar laws. You may withdraw your consent to receive non-essential electronic marketing communications at any time (see Section 20.10), but withdrawal does not affect the validity of communications provided before withdrawal or communications necessary to administer your use of the Site.

19.3 Commercial email / SMS. Any marketing email we send will comply with the U.S. CAN-SPAM Act and include an unsubscribe mechanism and a valid postal address as required by law. We do not send autodialed or automated marketing text messages, and we will not do so unless you separately and expressly opt in, consistent with the Telephone Consumer Protection Act (TCPA); any such consent is not a condition of any purchase and may be revoked at any time.

20. Privacy Summary (Incorporated by Reference)

This Section 20 summarizes key privacy practices applicable to this Site and is incorporated into these Terms. It is supplemented by, and should be read together with, our full Privacy Policy. In the event of any conflict regarding personal-data practices, the Privacy Policy controls.

20.1 Information We Collect

• Information you provide (contact / project-inquiry form): name, email address, phone number (optional), company, message, and project details (the equipment and failure, the service conditions, and your timeline). Form submissions are delivered to us using Resend (our email-delivery provider).
• Information collected automatically: IP address, approximate (coarse) location, device and browser data, pages viewed, referring URL, timestamps, and marketing-attribution identifiers (UTM parameters, gclid, fbclid) that may be stored in your browser.

20.2 How We Use Information

We use personal information to respond to and evaluate your inquiry, provide and improve the Site, measure and attribute marketing performance, communicate with you, ensure security and prevent fraud or abuse, and comply with legal obligations and enforce these Terms.

20.3 Cookies, Analytics, and Advertising Technologies

We and our providers use cookies and similar technologies, including: Google Analytics (analytics cookies); Meta Pixel (advertising/retargeting, including custom and lookalike audiences); and Vercel Web Analytics and Speed Insights (privacy-friendly, aggregate measurement). Our Site is hosted and processed on Vercel (United States); advertising is delivered via Meta; analytics via Google; typefaces are delivered via Google Fonts; and transactional email via Resend. Where these vendors process personal information on our behalf, they are engaged under data-processing or service-provider terms that restrict their use of the information to the purposes we authorize.

20.4 Third-Party Identity Resolution / Visitor De-Anonymization (Important Disclosure)

The Site may deploy third-party identity-resolution technology that attempts to match website visitors against third-party identity graphs in order to infer identity attributes — such as your name, business or professional email address, employer/company, and professional contact details — even when you do NOT submit a form. This technology may rely on third-party data brokers and identity-graph providers. This activity constitutes a "sale," "sharing," "targeted advertising," and/or "profiling" of personal information under various U.S. state privacy laws, and we treat it as such. This technology is categorized as a "Marketing & Identity Resolution" activity, is OFF by default, runs only for visitors in the United States, and is activated only after you provide opt-in consent (see Section 20.5). We do not apply identity-resolution technology to any visitor we know or reasonably suspect is under 18. Where required, our identity-resolution vendors represent that the data in their identity graphs was lawfully sourced and that applicable registration obligations (including any data-broker registration) are satisfied.

20.5 Opt-In Consent Model

Non-essential cookies and ALL tracking — including Google Analytics, the Meta Pixel, and identity-resolution technology — are DISABLED BY DEFAULT and activate ONLY after you affirmatively click "Accept" in our cookie banner. If you decline, ignore, or close the banner, no non-essential cookies or tracking technologies are loaded or activated. Our cookie banner offers granular control across three categories: (1) Strictly Necessary (always on; required for the Site to function); (2) Analytics; and (3) Marketing & Identity Resolution. You may Accept all, Reject all, or Customize your choices by category, and the "Accept all" and "Reject all" options are presented with equal prominence. You can change or withdraw your consent at any time via the "Cookie settings" link in the footer. We honor the Global Privacy Control (GPC) as a valid opt-out of sale, sharing, and targeted advertising, and a GPC signal will override a previously stored opt-in for the applicable browser or device. We also disclose, consistent with applicable law, how we respond to "Do Not Track" (DNT) browser signals.

20.6 Consent to Session Analytics, Recording, and Electronic Communications (Wiretap / Pen-Register / CIPA)

To the extent any analytics, measurement, session-activity, replay, or attribution technology used on the Site (which activates only after your opt-in under Section 20.5) could be deemed the recording, interception, or capture of an electronic communication, or the use of a "pen register" or "trap and trace" device or process that captures dialing, routing, addressing, signaling, device, or communication-identifying information (including IP addresses and device identifiers), you expressly consent to and authorize such collection, recording, monitoring, analysis, and replay of your interactions with the Site, and to our electronic communications with you, for the purposes described in this Section 20. Our analytics and identity-resolution vendors act as our service providers and agents in performing these functions. This consent and authorization is intended to satisfy applicable single-party and all-party (two-party) consent requirements and any applicable order or authorization requirements under the California Invasion of Privacy Act (CIPA), including its pen-register/trap-and-trace provisions, and analogous state wiretap, eavesdropping, and electronic-surveillance laws.

20.7 GDPR / UK GDPR (Visitors in the EEA and UK)

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, the Company acts as a controller of your personal data. Our legal bases are: your consent (for non-essential cookies, analytics, advertising, and identity resolution); our legitimate interests (for operating, securing, and improving the Site and responding to inquiries, balanced against your rights and freedoms); and compliance with legal obligations. You have the rights to access, rectification, erasure, restriction, data portability, objection (including to processing based on legitimate interests and to direct marketing), and to withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with your supervisory authority (in the EEA) or the UK Information Commissioner's Office (ICO). International transfers: personal data may be transferred to and processed in the United States and other countries; where required, we rely on appropriate safeguards such as the EU Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum (IDTA). Any EU/UK representative or data-protection officer (DPO), where one is designated, may be reached via the contact details in Section 27. We retain personal data only as long as necessary for the purposes described or as required by law (see Section 20.11), and we maintain measures designed to protect personal data appropriate to the risk (see Section 20.12).

20.8 U.S. State Privacy Rights (CCPA/CPRA and Other State Laws)

If you are a resident of California or another U.S. state with a comprehensive privacy law — including California (CCPA/CPRA), Texas (TDPSA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Oregon, Montana, Delaware, Iowa, and other states as their laws take effect — you may have rights to know/access, correct, delete, obtain a portable copy of, opt out of the "sale" or "sharing" of personal information and of "targeted advertising," limit the use and disclosure of sensitive personal information, opt out of profiling in furtherance of decisions producing legal or similarly significant effects, and not be discriminated against for exercising your rights.

Notice at Collection / Categories. The categories of personal information we may collect are: identifiers (e.g., name, email, phone, IP address, online identifiers, and — via identity resolution — inferred name/business email/employer); commercial or professional/employment information (e.g., company, role); internet/network activity (browsing and interaction data); approximate geolocation; marketing-attribution identifiers; and inferences drawn from the foregoing. Sensitive personal information is not intentionally collected through the Site; please do not submit it (see Section 6.2). We collect personal information for the business and commercial purposes described in Section 20.2 and retain it as described in Section 20.11. Because our identity-resolution and advertising technologies may constitute a "sale," "sharing," or "targeted advertising," we provide a "Do Not Sell or Share My Personal Information" choice and a "Limit the Use of My Sensitive Personal Information" choice, accessible via our cookie banner and the "Cookie settings" link in the footer; these technologies remain off unless you opt in, and a GPC signal serves as a valid opt-out.

Universal Opt-Out / GPC. We recognize the Global Privacy Control (GPC) and other recognized universal opt-out mechanisms as a valid request to opt out of sale, sharing, and targeted advertising for the applicable browser or device. Appeals. If we decline your request, residents of states providing an appeal right (e.g., Virginia, Colorado, Connecticut, Texas, Oregon, Montana) may appeal our decision by contacting us as described in Section 27; we will respond within the time required by applicable law and, if the appeal is denied, will provide information on how to contact the relevant Attorney General (for Virginia residents, the Virginia Attorney General). Authorized Agents. You may use an authorized agent to submit a request, subject to our verification of the agent's authority and your identity. California "Shine the Light." California residents may request information about disclosures of personal information to third parties for their direct-marketing purposes; you may inquire via Section 27.

20.9 Automated Decision-Making, Profiling, and Risk Assessments

We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects about you without a lawful basis. To the extent identity resolution or marketing technologies involve "profiling" or targeted advertising, you may opt out as described in Sections 20.5 and 20.8, and, where required by applicable state law (including for targeted advertising, profiling, sale, or processing of sensitive data), we conduct and maintain data-protection assessments / risk assessments of those activities.

20.10 Submitting Privacy Requests; Verification

To exercise any privacy right, contact us by calling (540) 984-8172 or using the contact form on our /contact page. We will take reasonable steps to verify your identity (and any agent's authority) before acting on a request, and we will not discriminate against you for exercising your rights. We may decline requests where an exception applies under applicable law.

20.11 Data Retention Schedule

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including to respond to and evaluate your inquiry, to operate and secure the Site, to satisfy legal, accounting, or reporting obligations, and to establish, exercise, or defend legal claims. As general guidance, contact / project-inquiry-form submissions are retained for the duration of our communications and a reasonable follow-up period thereafter; automatically collected analytics and attribution data are retained for the period configured in the relevant analytics/advertising tools; and consent records are retained as needed to demonstrate compliance. When no longer needed, personal information is deleted or de-identified.

20.12 Security and Breach Notification

We implement and maintain measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction, appropriate to the nature of the information and the risk. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a personal-data breach that triggers notification obligations, we will notify affected individuals and/or applicable authorities as and to the extent required by applicable law.

20.13 Do-Not-Sell / Do-Not-Share and Sensitive-PI Limitations

Because non-essential tracking (including identity resolution) is off by default and activates only upon opt-in, declining or rejecting in our cookie banner — or transmitting a GPC signal — operates as your opt-out of sale, sharing, targeted advertising, and use of sensitive personal information for those purposes.

20.14 Children's Privacy (COPPA)

The Site is not directed to children, and we do not knowingly collect personal information from anyone under 18 (or under 13 for COPPA). See Section 2.3. A parent or guardian may contact us to review, delete, or stop further collection of a child's information.

20.15 Biometric, Video, and Other Special Categories (BIPA / VPPA)

We do not collect, capture, or use biometric identifiers or biometric information within the meaning of the Illinois Biometric Information Privacy Act (BIPA) or similar laws. We are not a "video tape service provider" and do not knowingly collect or disclose personally identifiable video-viewing information within the meaning of the Video Privacy Protection Act (VPPA); to the extent any video content on the Site is subject to advertising or analytics technologies, those technologies activate only after your opt-in consent under Section 20.5. Please do not submit biometric or similar sensitive information to us.

21. Accessibility Statement

21.1 The Company is committed to making the Site accessible and usable by the widest possible audience, regardless of ability, and we work on an ongoing basis to improve accessibility and to align our efforts with the goals of the Americans with Disabilities Act (ADA), recognized accessibility guidelines such as the Web Content Accessibility Guidelines (WCAG), and applicable accessibility laws.

21.2 Accessibility is an ongoing effort, and we continually work to improve. If you encounter any accessibility barrier, or need content provided in an alternative accessible format, please contact us by calling (540) 984-8172 or using the contact form on our /contact page (subject: "Accessibility"), and we will make reasonable efforts to provide the information, item, or assistance you need. Your feedback helps us improve.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, or, if it cannot be so enforced, shall be severed and deemed deleted, and the remaining provisions of these Terms shall continue in full force and effect. The class-action and jury-trial waivers in Section 14 are addressed by the specific severability rules in that Section.

23. No Waiver

No failure or delay by the Company in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, and no single or partial exercise of any right, power, or remedy shall preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. Any waiver must be in writing and signed by an authorized representative of the Company to be effective, and a waiver in any one instance does not constitute a waiver in any other instance.

24. Modifications to the Terms and the Site

24.1 The Company reserves the right, in its sole discretion, to modify, amend, supplement, or replace these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of these Terms and, where the changes are material, we will provide reasonable additional notice (such as a notice on the Site).

24.2 Your continued access to or use of the Site after the effective date of any modified Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Site. We may also modify, suspend, or discontinue all or any part of the Site or Services at any time, with or without notice, and without liability to you.

25. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or notices expressly incorporated by reference, constitute the entire agreement between you and the Company regarding your use of the Site and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter. Any separate written agreement governing the Company's provision of repair, coating, or protection services to you will control with respect to that engagement.

26. Miscellaneous

26.1 Section Headings. The headings and captions in these Terms are for convenience only and have no legal or contractual effect and shall not be used to interpret these Terms.

26.2 Notices. Except as otherwise stated, notices to the Company must be sent by mail to Creative Maintenance Solutions, LLC, 317 Tisinger Road, Mount Jackson, Virginia 22842, or submitted by calling (540) 984-8172 or using the contact form on our /contact page. We may provide notices to you by email to the address you provided, by posting on the Site, or by other reasonable means. Notice is deemed given when sent (for email) or posted (for Site notices).

26.3 Relationship of the Parties. Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between you and the Company.

26.4 No Third-Party Beneficiaries. Except for the Company Parties (who are intended beneficiaries of the disclaimers, limitations of liability, and indemnification provisions), these Terms do not create any third-party beneficiary rights.

26.5 Export and Sanctions Compliance. You represent that you are not located in, and will not use the Site in violation of, any applicable export-control or economic-sanctions laws, and that you are not on any government restricted-party or denied-party list.

26.6 Survival. All provisions that by their nature should survive termination of these Terms or your use of the Site shall survive, including, without limitation, Sections 4 (Ownership), 5 (User Submissions; License-Back), 6 (Representations & Warranties), 9 (No Professional Advice), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Shortened Limitations Period), 14 (Arbitration; Waivers), 15 (Governing Law; Venue), 18 (Assignment), 19 (Electronic Communications), 22 (Severability), 23 (No Waiver), 25 (Entire Agreement), and this Section 26.

27. Contact Us

If you have any questions about these Terms, our Privacy practices, or your rights, or if you wish to submit a privacy request, an arbitration opt-out, a DMCA notice, an accessibility request, or any other notice described in these Terms, please contact us:

Creative Maintenance Solutions, LLC (CM Solutions US). By phone: (540) 984-8172. Online: the contact form on our /contact page. By mail: 317 Tisinger Road, Mount Jackson, Virginia 22842.

For privacy-specific requests, please call (540) 984-8172 or use the contact form on our /contact page and indicate the nature of your request (e.g., "Privacy Request," "Opt-Out," "Appeal," "Accessibility," "DMCA," or "Arbitration Opt-Out") so we can route and respond appropriately.

By using the Creative Maintenance Solutions website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions / Terms of Use.